How It Works

Modular architecture with a 100% customizable identity. Connect channels, define workflows, and build BI dashboards your way — under your own brand.

  • Full White Label: Custom visual identity, domains, nomenclatures, and operational rules.
  • Native Meta Integration: Real-time connections with WhatsApp, Instagram, and Facebook.
  • Open APIs: Integrate ERPs, legacy systems, portals, and public databases.
  • BI Dashboards: KPIs and unified visibility across sales, support, and marketing.

Asynchronous Navigation by Interaction

Each contact generates an independent topic — via WhatsApp, phone, webchat, or form — ensuring traceability and journey continuity.

  • Automatic topic creation based on customer actions.
  • Unified history and context resumption across any channel.
  • “Customer life” orchestration with configurable rules.
  • SLAs and automations by stage, team, or priority.

Key Features

Technology built for scalability, performance, and governance — without compromising user experience.

White Label & Multi-Sector

Telecom, Energy, Healthcare, Finance, Retail, and Corporate — a core adaptable to any operation.

  • Full branding and custom domains
  • Customizable workflows, fields, and objects

True Omnichannel

All channels in a single dashboard with smart routing and service rules.

  • WA/IG/FB, Web, Phone
  • Queues, skills, and SLAs by channel

BI & Automation

Real-time metrics and automations based on triggers, stages, and goals.

  • KPIs for sales, support, and CX
  • Workflows and notifications

APIs & Integrations

Connect ERPs, public registries, and legacy systems through open APIs.

  • Webhooks and event-based integrations
  • SDKs and full documentation

Security & Compliance

Security framework aligned with LGPD and market best practices.

  • End-to-end encryption (in transit and at rest)
  • SSO / MFA, password policies, and role segregation
  • Immutable logs and object-level audit trails
  • Configurable backups and data retention

Scalable & Resilient

Built for high availability and volume peaks with zero performance loss.

  • Distributed architecture
  • Observability and alerts

Security & Governance

Security framework aligned with LGPD and market best practices.

  • End-to-end encryption (in transit and at rest)
  • SSO / MFA, password policies, and role segregation
  • Immutable logs and object-level audit trails
  • Configurable backups and data retention

Observability & Quality

Proactive monitoring of availability, latency, and data integrity.

  • Channel- and severity-based alerts
  • Continuous testing and dedicated environments
  • Sandbox for integration testing

Supported Industries

Adapt the CRM core to each vertical’s needs — with specific objects, fields, and workflows.

Telecom

Digital channels, registry integrations, and regulatory compliance.

Energy / Utilities

Technical service, work orders, and ERP integrations.

Healthcare / Clinics

Scheduling, medical records, and patient journeys.

Finance / Banking

Onboarding, KYC/KYB, and compliance workflows.

Retail & E-commerce

After-sales, loyalty, and marketplace integrations.

Corporate

Internal support, facilities, and demand management.

Turn Relationships into Intelligence

Request a demo and see how the ZSYS CRM adapts to your operation — frictionlessly and under your own brand.

Implementation Checklist

  • Branding (logo, domains, themes)
  • Custom objects & fields
  • Routing rules & SLAs
  • Integrations (APIs / ERPs / Meta)
  • Dashboards & KPIs by department

Contact Us

Ready to bring your idea to life? Get in touch with us to discuss your project.

Technical Features

  • Events & Webhooks for seamless integrations
  • SDKs & Developer Documentation for easy customization
  • SSO, MFA, Roles & Permissions for secure access control
  • Audit Trails & Logging for full compliance tracking
  • Sandbox Environment for safe testing and development
LGPD • ISO 27001 • Observabilidade

Let’s Talk

Phone / WhatsApp

BrazilLondon +55 (21) 99478-9274

Brazil (-3 GMT) / London (GMT)

Brazil

Brazil Av. Santa Catarina, 1521 / 4th floor - São Paulo - SP - ZIP 04378-300

United Kingdom

United Kingdom85 Great Portland Street – London – W1W 7LT – United Kingdom

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